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Dear Sir or Madam,
My name is Steve. I
recently called Allstar Plumbing for an emergency job at my
residence. The service and attention I received was so exceptional I
was compelled to write a letter to express my pleasure and
satisfaction.
The entire transaction
from the scheduling and dispatch with Gil to the service provided by
D.T. and Matt were extremely courteous and professional. D.T.
promised to complete the sizable job in one day and was true to his
word. They both explained to me the problem, the process and kept me
informed on the progress of the job.Their trucks, tools and uniforms
were immaculate. They took time to re-explain the job to my wife and
to briefly entertain my 1-year-old son who was very interested in
their work.
I work in a service
industry and maintain a high standard for the service I provide to
my clients. It is an extreme pleasure to be on the receiving end of
such excellent service. I will highly recommend your compay to my
neighbors and friends and would welcome D.T. or Matt back to my home
anytime. Thank you for supporting your employees.
Sincerely,
Steve
Director of Business Development
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Dear D.T.,
I would like to compliment the plumbers that had completed a very
difficult project at my home this week: John and Joe. I am not only
impressed with the responsiveness of Allstar Plumbing, but the
knowledge, ethics, courteousness and respect that all your works
displayed, my calls, and in personal contact.
Both of these individuals arrived at my home on Sunday evening to
inspect a sewer/drain problem under my home. Apparently, after being
out of the country for 3 weeks, plumbing had been draining into the
ground under my home. They spent time discussing and educating both
my husband and myself with the serious damage that had been created
due to a line break. They walked us through all the paperwork and
schedule with me. They explained to me what the job was costing, how
it was being price, the charges for materials and the extra work
that they need to perform to get the job done right.
The following day they spent 10 hours at my home , working NON-STOP
to fix this problem. They started about 3 and left my house around
1:00a.m. I never saw them take breaks, just work through to complete
this job. Upon completion(after mid-night), they entered my home,
cleaned up and sat with me continuing to explain the paperwork and
necessary items I needed for my insurance. They even spent time
answering questiions on unrelated plumbing issues. They treated me
with respect and did not turn to my husband to handle all the
details or to get feedback. Most contractors that I encounter in the
last two home remodels, often wanted to deal with my husband and
don't pay attention to the fact that I am the one most interested in
the health of our home and finances.
I asked if they did work on the side, since I was impressed with
there work, there answer was NO--only through the company. This
shows me that these individuals were also ethical.
P.S. You can let them know that I crawled under the house the next
day to review the work and am writing this with the knowledge of the
physical work completed. I am sure that this does not surprise them.
Sincerely,
Lucia
Director, Merger and Acquisitiions
Corporate Human Resources
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Dear D.T.,
I am writing this letter of commendation of Brian, as a result of
his excellence in analyzing, performing and completing a difficult
water problem, which I discovered at my building after returning
from a business trip in southern California. Your company was
recommended by a friend who had used your services.
Although I was confronted with a plumbing problem that was not
anticipated, difficult and time consuming, I was more than pleased
with Brian's professionalism and positive approach to the solution
of the problem. His even temperament, always willing to answer
questions, always keeping me informed as to the necessary
procedutres involved and calling to inform me when he would arrive
on the job, alleviated the many concerns that I had to deal with.
Brian is an exceptional employee, who cares about completing the job
correctly and efficiently, with unquestioned loyalty to his
employer. He is concerned about leaving the premises in as clean a
condition as possible, never leaving any trash or unwanted material
that stems from the work. He was as meticulous about his tools as he
was about "cleaning up the mess" that is always involved in
trenching and jack-hammering of concrete. It was difficult to
believe that he was not the owner of Allstar, because he was
continually concerned about a successful result, exlaining step by
step during the course of the entire project, always contributing to
the "good will" of the company.
I know I am just echoing what you already know. So please add my
positive comments to the many very satisfied customer, who will
continue to use Allstar as a result of Brian's expertise and
trustworthiness. I certainly will recommend the company to others.
Sincerely yours,
Renee
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To: Allstar Plumbing
First of all I would like to commend and congratulate you guys for
hiring Fred. I called you guys on a Tues. March 20, about the
installation of a mop sink faucet and our ever so troublesome men's
urinal. Fred shows up the following day ON TIME!! (incredible) with
a real good attitude and smile. He was patient yet business-like.
Extremely efficient and dedicated, and most importantly he had a
very keen sense of service and good will for me the customer.
He ended up working way past normal hours and started to get tired
and frustrated, but Fred would keep his systematic, determined,
tidy, self and keep plowing away. Not only did he take care of his
job and install the urinal no matter what the problem or obstacle,
he went out of his way to fix and rectifiy the problems the past few
plumber's I went through had created. Just amazing. I know for
certain that Fred has raised my standards for what I expect from a
good plumber.
Well you can always feel free to call me or write to me for further
questions. I will vouch for Fred being the best plumber I have eer
met. And I look forward to doing more business with Allstar
Plumbing, and once again Thanks Fred.
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Dear Sir,
A week ago I had a water heater installed by Brian. In my opinion he
is a 5 star plumber. I am an old retired person and a senior
citizen. Whatever you guys are doing, you are doing it right. Brian
was Mr. Polite. He explained the contract to me and took his time to
make sure I understood everything I was signing. I felt very
comfortble. You don't see young people these days caring so much
about us seniors. Besides being so helpful and courteous he did a
hell of a job with my water heater. It was raining pretty hard and
Brian had to work in pretty tight quarters. The space was so limited
that he couldn't drain the water heater and had to take it down two
steps full of water. The water heater looked beautiful when Brian
finished. He wiped down everything and cleaned up the area and left
everything in perfect order. People are so quick to criticize and
often times don't take the time to let a company know when someone
has done a great job. I felt I had to say something because I was so
impressed. I look forward to using Allstar Plumbing in the future
and will tell my friends what a great job Brian did for me. Whatever
you are doing keep doing it, you are doing a great job.
Sincerely,
James
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Dear Matthew:
I have recently been informed of your involvement, this past holiday
season, with Lillian Spiller, a senior citizen residing in the Rose
Garden district.
As I understand it, Mrs. Spiller contacted you regarding a plumbing
problem, which turned out to be a broken sewer pipe, and a basement,
which was filling up with raw sewage. You informed Mrs. Spiller that
the sewer gas posed a suffocation and explosion hazard and
recommended that she have the necessary repairs made, but she
initially declined service.
Although some may have dealt with this as just another homeowner who
was not ready to have a necessary repair made, your concern for Mrs.
Spiller's safety led you to consult with members of this department.
This resulted in the Fire Department confirming the explosion hazard
and the Department of Social Services offering counseling to Mrs.
Spiller. In addition, I understand that you substantially reduced
the cost of the repairs to make them more affordable to a senior
citizen. In the end, Mrs. Spiller agreed to have the repairs made
and you and your apprentice, Victor, were able to restore her home
to a healthy and safe condition.
(I can only imagine how unpleasant draining a basement filled with
two feet of sewage must have been.)
I believe that this episode is a fine example of both
professionalism and concern for those around you. It is actions such
as this that can make San Jose an even better place to live and
work. I commend you for this contribution to your community.
Sincerely,
Mark
City of San Jose
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To whom it may concern:
Brian arrived at my house and gladly worked on into the evening to
solve my plumbing problems. This included the unexpected purchase
and installation of a toilet, which he drove back to pick up from
your shop. I want you to know that I am very pleased with the work
he did and the good service provided by your company. In addintion,
I would like to thank Brian for doing one little extra thing,
putting my shower door back on their track, which I had found
impossible to do myself. So this is a note of thanks, and I will
call you again when plumbing problems arise.
Sincerely,
Susan
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Dear Sir:
I feel that I need to tell you what an outstanding technician BW-17
is. He did some plumbing work for me on friday. He arrived right on
time and worked steadily until the job was completed. And what
impressed me, he cleaned up the area so well. I especially
appreciated this because I am partially disabled. Also, he was
friendly and kind.
Thank you so much for taking my call on such short notice.
Sincerely,
May
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