Below please find answers to questions our customers frequently asked questions
How do I know if the Plumber is knowledgeable, prior to hiring him?
The real clue comes when a plumber can explain to you what he is about to do in a way that you will fully understand regardless of how much you know about plumbing.
I have had other companies quoting the price over the phone. How come you cant?
Because no one can quote an accurate price over the phone, those that just give a price are most likely trying to get “the foot in the door”. Even a company that works by the hour all they can do is inform you of how much they charge by the hour. In the service and repair plumbing industry no one job is exactly the same as any other, job times vary and parts involved may have to be different the ones you already have. There are simply too many variables for one to be able to quote accurately over the phone.
Can I just get an idea of the cost if I tell you what I need done?
Yes you can. We don’t charge for travel or for the estimate because we prefer to go to the jobsite and see the physical work by ourselves, that way we will be able to most likely let you know of other different ways we can do the work that probably you’re not thinking of and may save you money.
Do you give free estimates?
Yes we do. After you schedule an appointment with us we will send a plumber to your residence or place of business and an accurate flat rate estimate will be given to you free of charge. We will only charge for estimates that involve major labor and equipment to find out how much work and materials will be necessary to complete any specific job. For instance in the case that we have to use leak locators to find a particular leak or have to crawl under a building in a muddy situation to find out what will take to complete the necessary work. Even then if you approve the repair estimate most times we will wave any diagnostic fees.
Do you guys accept credit cards?
Yes we accept all major forms of payment like: American Express, Visa, Master Card, and Discovery. Personal checks are also welcome.
What kind of warranties do you offer?
Depending on the scope of work we will offer a variety of work warranties, from a standard 30-day warranty all the way to a lifetime warranty. We believe that any professional plumber has to stand behind his work.
What kind of license do you carry?
We carry a C-36 Plumbing contractor license that allows us to work in any residential or commercial building starting at the utilities connection no matter how large or small the scope of plumbing work.
What type of insurance do you have?
We are insured for property damage and property liability, we are also carry workers compensation insurance. When you call Allstar Plumbing for the job you can rest assured that you, your property and your loved ones are protected and that you are dealing with a genuine plumbing company.